Payment Policy

This Payment Policy explains how payments, deposits and the TRACER wallet work on the platform operated by New Company 1 Ltd ("Company", "we", "us"). All amounts on TRACER are displayed and charged in US Dollars (USD). By topping up your wallet or making a purchase you agree to the terms below.

TRACER runs on a prepaid wallet. You add credit to your wallet, then spend that balance on skins or Academy coaching. Card payments are handled by a secure, PCI-DSS-compliant payment provider — we never see or store your full card number. We accept Visa and Mastercard credit and debit cards. We do not accept American Express, PayPal, bank transfers or cryptocurrency.

Two ways to pay:

• Card top-up (Visa / Mastercard) — adds credit to your wallet instantly on successful authorisation.
• Wallet balance — used at checkout for any skin or coaching purchase. No card is charged at checkout when your balance covers the order.

The primary and settlement currency is USD. The price shown on a listing is the price you pay — there are no hidden buyer fees added at checkout. If your card is denominated in another currency, your bank may apply its own conversion rate; that conversion is between you and your bank.

Card data is processed entirely by our PCI-DSS-compliant provider over an encrypted connection. TRACER stores only a transaction reference, never your card number or CVV. Suspicious activity may trigger additional verification or a temporary hold to protect your account.

If a top-up is declined, no credit is added and no charge is settled. If a skin trade fails to deliver after a successful purchase, the amount is automatically returned to your wallet — see our Refund Policy. Wallet credit is never withdrawn to a bank account; refunds always credit the wallet.

If you believe a charge is incorrect, contact us first at support@tracer.auction — most issues are resolved within a day. Raising a chargeback without contacting us may lead to your account being suspended while we investigate, in line with our Terms of Service.

For payment questions, email support@tracer.auction or write to New Company 1 Ltd, NEW ADDRESS 1. This policy is governed by the laws of England and Wales.